Have you ever heard the expression….”They just don’t get it”. Sounds like a pretty common statement, and it could apply to an infinite number of situations. This is something you definitely do NOT want to hear if you are in the hospitality industry, as everything should be done for the guest. In my 12+ years of experience in this business I have come to learn that you either “get it” or you don’t. Being hospitable is something that comes naturally to some, and that elite group of individuals is what sets apart mediocre from brilliant when it comes to guest / client experience. Level and style of customer service should always be a consideration when booking any type of event, especially events of immeasurable importance….such as wedding receptions. When a guest leaves a wedding reception (or any type of event for that matter), they do not leave with anything tangible in their hands…..they leave with the experience, the impression of the facility and all aspects of the event. Hence, selecting a wedding reception venue known for delivering top-notch customer service should be of highest consideration. A great place to get started is to take advantage of the web. Start with checking venue websites to see if they have testimonials from past wedding receptions. Another option is to simply ask people! Word of mouth is typically a decent reliable source for a starting point with venue selection. Next, be sure to have questions for the sales/event manager you meet with at each venue when you are doing site visits. Ask questions that are open ended. A few examples might be:
1. “Tell me how you are different from the other competing venues in the area?”
2. “What is your company service mission?”
3. “How would you describe your company culture?”
4. “Tell me about what type of events your venue has hosted in the past and what type of experience you personally have in the industry?”
Here at the Sioux Falls Convention Center our staff boasts a total of 115+ years of combined experience in the hospitality and events industry, so we are tremendously knowledgeable and ready to execute the wedding reception you have always dreamed about. Our service culture is “Experiences Matter” as we believe it exemplifies our goal of providing you and your guests an experience that is unforgettable! Our staff is committed to delivering first-class service during every minute of the event, which will undoubtedly leave you and your guests in awe. You will definitely walk away from the planning process, and actual event saying, “They just get it”. We have a hospitality heart and mind, and it would be a pleasure to serve you! Please give me a call today to check availability.
– Jill Hericks | Sales Manager | 605-367-4156 | Sioux Falls Convention Center
(Sioux Falls Convention Center and Sioux Empire Wedding Showcase will Feature a Bridal Show on October 21st, 2012.)Tags: Iowa Wedding Planning, Minnesota Wedding Planning, Nebraska Wedding Planning, North Dakota Wedding Planning, Reception Venue, Selecting Your Wedding Reception Venue, Sioux Empire Bridal, Sioux Falls Brides Guide, Sioux Falls Convention Center, Sioux Falls Wedding Planning, Sioux Falls Wedding Tips, Sioux Falls Weddings, South Dakota Weddings, Wedding Planning, Wedding Reception Venues in Sioux Falls, Wedding Showcase, Wedding Tips and Ideas