What is one of the last things that you want to experience on your “BIG DAY” if you are a bride, groom, or even parents of the couple?  The majority of people would speculate that things not going correctly would be the biggest complaint.  However, one of the most frequent complaints from the couple and or parents of the couple is that the facility contact (event manager/catering manager) is no where to be found during the actual event.  Something so simple, that can easily be avoided….nevertheless many facilities drop the ball when it comes to this.  Making the group and the main contact feel comfortable during their event should always be at the top of the list, because customer service is what can make or break a venue.  If you are a bride/groom and you are checking out venues for your wedding reception, always ask about how the planning process works.  This will include asking about the following: who your contact will be to work out your event details, as well as whom the point person on the actual night of the event will be.  Ideally, these two people will actually be the same person.  Here at the Sioux Falls Convention Center, this is exactly how we handle all of our events.  You would be working with a sales manager as an initial contact.  The sales manager will schedule a site tour with you, and will explain the booking process, procedures, and assist you with securing the space (contracting).  Once your contract is executed, you will be assigned to an event manager.  This person will basically hold your hand through the planning process, from that point forward!  Wedding reception details will be put together on an Event Resume to ensure that every little detail is accounted for, and a room diagram will be produced for you to review to ensure everything is acceptable to you.  The Event Resume maps everything out from time schedule, to menu/food and beverage selections, room setup (equipment needed), linen colors, centerpieces, etc.  The benefits to having one dedicated event manager are endless.  Not only will you have built a rapport with that person and will feel most comfortable with them rather than another contact on the night of your reception, but also because they will have the best understanding of your expectations, your personality, and the details of you event.  Call today to book your wedding reception, and experience the first-class event managers at the Sioux Falls Convention Center!

– Jill Hericks | Sales Manager | 605-367-4156 | Sioux Falls Convention Center

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